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  • TRACK ORDER

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
  • Track Order
  • CONTACT US

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
FREE U.S. SHIPPING over $59.00

The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

  • The product customization information does not match or an error in customization.
  • Poor quality or defective product.
  • Wrong or mismatched size.
  • Wrong or lost shipment.
  • The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy. The customer is responsible for the return postage fees and replacement postage fees. Shipping fees are non refundable. A 30% customization fee based on the unit price of each of the returned product shall be deducted when processing the refund.

    Chose the wrong size for the product.

    The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.

    • Product damage caused by exposure to corrosive substances or chemicals, damaged due to improper handling and maintenance
    • Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
    • Not the product itself, but only the other items or gifts included with the order.
    • Customized products, due to personal reasons such as personal taste, change of mind, etc.
    • Products that exceed the return processing time limit (90 days after the order is signed).
    • Coupon code or gift card.
    • The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
    • Partial returns or exchange of products from a set item is not acceptable.
    Product Image Disclaimer
    Please note that while we make every effort to photograph our products accurately and describe them in detail, due to variations in screen resolution, we cannot guarantee that every photo in production will accurately depict the actual color of the item. If you have any questions about the color, material or size of any item, please contact us before purchasing.
    • STEP 1
      Contact Customer Service
      Non-customized products can be canceled or replaced when they are not shipped, without any charge.
    • STEP 2
      Request Return Detail
      For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
    • STEP 3
      Email Notification
      Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.
    • STEP 4
      Get Refund or Replacement
      We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
    • STEP 5
      Return Address
      Attn: Qiantong Deng<br>Qianhai Maiyuan, Dalongcunduan #1, Xinling Road, Dalong Street, Panyu District, Guangzhou, Guangdong, 511450 China<br>Tel: +86 18122124602<br>The return packaging must use the original packaging, and the packaging should be intact.<br>You need to bear the return shipping costs.
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